Kingsway Van Lines Inc

If you value your belongings and appreciate ethical behaviour, please do not use this company. I chose Kingsway because they were about the only ones I could find that were available for a quick move. Now I know why. I experienced the same issues as everyone else here: damaged furniture; dropped boxes with smashed contents, including some items that I will never be able to replace – they had the nerve to blame my packing (funny how there was nothing broken in the boxes that didn’t get dropped); late arrival, well past 8:00 PM in a building with seniors with no thought for the residents; submitted a claim for damages and was told to wait 8 to 10 weeks for a response, but they couldn’t be bothered to contact me so after 13 weeks, I had to send another email, only to find out they had no intention of reimbursing me for anything. They mentioned something about not buying the right insurance coverage but I couldn’t find anything about being offered insurance to cover carelessness. I will be moving again within a couple of years, so not only have they received this negative review from a past customer… they have also lost a future customer.

Move size: 2 Bedroom Home Service cost: $2000

I must start by saying that the last thing I had to worry about was actually payment!! Great professional service provided by David and the office and all was as per the timings promised. The guys who came to pack were helpful and prepared, I also moved my vehicle thru them and the vehicle arrived in perfect conditioned as loaded. I was very satisfied with the weekend delivery and the fact that I gave them the address 4 hours before delivery and all went off very well.

Service cost: $3311

Kingsway van lines are a bunch of Criminals, misrepresented everything and take you hostage they will take a quick deposit on CC after that all cash no recourse, no insurance. Several items where stolen lost including an heirloom vintage Guitar and amp i lost $5000-$7000 including damages. Delivered 4 weeks late incurred extra cost because for that. They blackmail signatures out of you, however they don't reconcile the load, NO PROOF OF WEIGHT NO SCALE TICKET NOTHING.

THIS IS THE WORST EVER DO NOT DEAL WITH THEM EVER.

I WILL MAKE IT MY MISSION IN TO PUT THESE PEOPLES OUT OF BUISNESS FOREVER.

BAD BAD BAD BAD BAD BAD

THEY NEVER tried to make it Right.

Move size: 3 Bedroom Home Service cost: $6500

This is absolutly the worst moving company in Canada.  We were promised professional movers and staff.  Yet when the day finally came for delivery, a person from "Labour Ready," shows up an hour early to help them.
 
We have moved four times for work.  The previous three times we used U-haul and didn't even suffer a broken coffee cup.  This time I wanted to treat my wife and we hired Kingsway.  We have over 80 pictures of damages, and an estimated $3,500 in repairs.  Thank you Kingsway!
We paid $1,800 for Kingsway to pack our belongings to ensure the best possible outcome.  When it came time to unpack some of th items  we saw had been simply thrown in a box without any wrapping.  Wooden table legs were taped together and thrown in with light shades.  They used packing tape to secure a number of screws and taped it to our entertainment table.  When they removed the tape upon delivery the finish came off with the tape; not even an apology.  They used an antique plate as a buffer for the toaster oven.  Some of our items were in old boxes from the previous move - they didn't open the boxes or ensure they were properly packed; they simply threw them on the truck.
I'm not at liberty to talk about the actual move do to a seperate settlement.  I will tell you that we received our items six weeks after pick up, and had to sleep on air matresses for five weeks.
 
During the unloading we watched in horror as the casual labour was given our 160lbs dining room table and told to take it up the stairs by himself.  Before I could get to him, he had banged the table on every step and was dragging the exposed wod on the floor.  At the same time, the driver and his permaent helper were sharing the wieght of our 40lbs Weber charcoal grill.
The entire process was a case of us paying a company to abuse us and disregard our belongings.
We've had mirrors shattered, boots kicked through boxes, the tweeter ripped out og a pair of high-end speakers, and the frame on our chesterfield broken.  The whole time the general manager is saying it isn't her problem.
My favourite part though, was when we told her that we were missing two boxes of electronics totallying $1,700.00 and a box of juice for our wine kit.  She basically calle dme a liar and said that these items were never documented on their inventory so they can not be missing.
At the end of the day, we paid Kingsway $6,800.00 for three months of axiety, stress and arguments. Our damages ae in excess of $3,500.00 and missing items in excess of $1,700.00.  Kingsway graciously offered us $108.36 which includeds a customer satisfaction bonus of $75.00.
 
PLEASE do not use this company!!  You WILL regret it.
 .

Service cost: $6000

I have choose Kingsway Van Lines based on their online reviews and even tho they were not the cheapest. I was convinced they would take good care of my furniture. OMG I was wrong and I am so disappointed with them!! The guys that came to do the packing have done a horrible job.. So many things were broken and not only furniture but walls and flooring as well. The list is very long and I have thousands of dollars and damages and what they have offer is 100$. That's a joke! They have put a BBQ over furniture that how they don't care about their job. I'm trying to keep my text short but if you are thinking to booked them, please contact me before and I'll explain how horrible it was!!

Service cost: $5200

We would not ever recommend this company. Extremely poor communications and miss leading shipping time line. Several boxes were soaking wet when we received them, no explanation. Lost one box (A33) clearly marked. Refused to compensate us in any way, not even an apology. Received an extra box and they have not been able to track down owner even though we sent them her name and photo of box. RENEE if you see this add contact Kingsway and have them get a hold of us. They know who we are they moved us from Calgary to Nanaimo picked up our stuff Nov. 20th and delivered it Dec. 17th Minus 2 star rating.

Move size: 2 Bedroom Home Service cost: $5000

My husband and I moved from BC to Alberta and after looking at reviews and requesting a lot of quotes we decided to go with Kingsway Van Lines. This was the worst and most costly mistake we've ever made. 1 - They did not send anyone to check out our apartment to see exactly how much we were moving, only an online form for us to "guesstimate" how much it would be, and ended up with a truck too small. We had to hire a 2nd truck to get the remainder. 2 - The movers were not Kingsway Van Lines, but a 3rd party company that was contracted out, for both pick up and delivery 3 - All the movers did was complain about how much stuff we had, on both pick up and delivery 4 - They mishandled a lot of our items, not caring about the bright orange fragile stickers all over the boxes. I watched one of them joke about how light a box of glasses was and THROW it onto a hand cart. The mishandling was on both sides of the move. On delivery a large number of boxes were crushed, had signs of being very clearly dropped or were delivered upside down. 5 - Every piece of furniture that was moved was broken. All of our bookshelves were chipped, scratched, split or completely destroyed. 6 - On delivery the movers refused to move any boxes past our garage. They said they weren't paid enough to move them into the house. This is straight from the Kingsway FAQ : "Will the movers place my furniture where I want it in my new home? When your goods are delivered, they will be placed in the appropriate rooms of the home so that they are readily available for the owner's use. " 7 - It cost almost double what the original quote given to us was. 8 - Their insurance policy is by weight only. It doesn't matter if the item cost you $1000 dollars, they're only giving you 60 cents per pound. 9 - We complained, filled out our insurance claim papers and the reply we got was "it'll take 4 to 6 weeks to process"   From beginning to end these movers have done nothing but cost us money and a lot of emotional stress. My only hope is that we can recoup at least part of the $6000 we had to pay for the worst service I've every experienced.

Service cost: $6000

While delivery to out of province was very fast, the overall experience with this company did not meet expectations.
They could not give me a delivery date until a couple of days before. This was okay since we were not working yet and could ensure we would be home.
At pick up the driver started telling us about all these costs that we were not aware of. I specifically asked the company about any extra charges before the start of it and she clarified. None of these charges were mentioned.
We had our whole house packed yet to make their job easier they used a really large wardrobe box to pack smaller boxes and items in, then charged us for the box. His happened quite a bit such as forcing us to wrap our couches, mattresses, box spring, mirrors and more. The cost to wrap some of these items were more then the items were worth.
This would have been okay if the items we paid to wrap made it in one piece. Mirrors that we had to pay to wrap were broken, our mattress was laid in water and soaked through and took weeks to dry. We had several other items broken. Some could be attributed to typical moving damage. Most to the carelessness of the staff. We have done large moves before with other companies. I believe our expectations are reasonable. This company was impossible to deal with and left us with many broken items and a bill that was triple my estimate.
Once we are throughout with our claims I will be happy to be done with Kingsway. I highly suggest going with another, more reliable and trustworthy company.

Service cost: $4000

Recently relocated my family across the country to Quebec.  Had a rather good experience.  Movers asked me to post my review of them, and I put 5/5.  I am not a very picky person and in my opinion it was a good move.  Really had a pleasant experience with the delivery crew who helped me assemble everything and took away the debree.
A few years ago we moved through our work and the stuff was delayed by a few weeks, which was not pleasant.  Had to stay in a hotel.  But Kingsway was honest and delivered everything on time.  I was happy with their service overall, and was pleased with the final quote.  By the way the move was from Drayton Valley, AB to Laval.

Service cost: $3100

Avoid!   Kingsway Van Lines was selected after requests for moving quotes from 11 moving companies. Initial quotes were widely varied so I refined the terms to include quotes to move 6000 lbs., all fuel surcharges, all scale, long carry, special item, ferry, 5 wks storage charges and all other incidental charges that may apply. I didn't want any surprises. From this process I developed a short list and interviewed by phone, the top 5 qualified movers. Price was not a main criteria as the cost was going to be covered by an employer. Kingsway was selected for a number of reasons, including the ratings on this and another site.   On moving day, three turks and a truck showed up with Vega movers painted on the truck - Kingsway had simply subcontracted it out to a mover who I had rejected for very sound reasons. I had arranged for the mover to pack the fragile items - kitchen items, ornaments and pictures as well as clothing in wardrobe boxes. They did not bring suppplies to do so. I ended up having to pack them myself from newspaper I took from the condo recycling room.   The truck was partially filled when it arrived and didn't have enough room, no matter how hard they pushed - and they pushed regarless of what it was. They were unable to compress all of it and left a few pieces of furniture and a closet full of clothes. The clothes we were able to take in our car, but we had not planned for this.   I'll spare the details about their behaviour on moving day, but as tenants, we are now potentially faced with a fine by the condo corp over activities of the movers on our move out. It has not yet been resolved.   Despite the detailed quote process, Maya (Kingsway) sent me an invoice that included several additional charges. They did drop the charges on my insistence, but I view this attempt as invoice fraud.   At our new address, unloading was undertaken by another unmarked moving company truck. I caught one of them, in the truck standing on top of an antique dresser, pulling items from further back and had to tell him to 'get off', he was going to break the legs off. Most items were showing signs of rough handling.   On inspection of my belonging on unpacking it was clearly evident that the movers gave no care and attention to preserving the condition of items. They were moving what might as well as have been a sack of hammers. Of approximately 120 moving boxes packed, most were split, dropped on corners, punctured or compressed. Less than 12 boxes could have been reused for anything. Multiple art pieces had been put in a picture box with no protection between pieces and then often dropped on corners or compressed by larger items into small spaces. A sofa that wouldn't fit was twisted to the point of breaking the frame. Even strong items like a bed frame were bent. Tuff Turks!   The only saving grace was that our belongings arrived. I will not use them again, nor would I recommend their service. I don't know how to hire a reliable mover, so I will hire a lawyer to hire my next one or do it myself.     Kings Vandal Lines would be a more appropriate moniker. Then your household insurance would cover the damages.

Service cost: $7923

Highly Recommend This Company   My rep was David and I am impressed with his service and all the staff at Kingsway as everytime I called I had everyone giving me all the information I needed and no run arounds abou tthese "hidden charges" and "additional fees". The pickup was a a day late but no one could control the weather we experienced and even though the weather was horrible the driver and his hands were pleasant and cautious. The delivery was even smoother as nothing came damaged and Mark and Jason were great. Teh price was right and you really do get what you pay for. When I was asked to post a review I was all for it as I have moved serval tiems and this.. was by far the BEST move I have had and I will never use a another moving comapny again. If you want an easy move I woudl recommend using Kingsway because you get all the breakdowsn and no hassle.   Thanks David and thank you Kingsway!  .

Service cost: $3591

My furniture was picked up in Ontario on Nov. 14th. and my car was picked up on Nov.21st. Every time I call to find out where they are I get different answer. A couple of days ago they said that my furniture would be delivered this weekend and now they say that it will only be arriving in Edmonton this week end. They told me my car was in Edmonton and they were waiting for the yard to be plowed out and I would get delivery on Thursday or Friday. After talking to Tracy today she said they can't unload it because of black ice. I am trapped here without furniture and a car. This has been a very miserable experience and I hope nobody hires this company and has to go through what I.

Service cost: $3900

This was my first time using a moving company and did I ever luck out! My move needed to happen quite quickly, and when I say quickly it was a matter of days.
I submitted an online quote form and was contacted after typical working hours in under an hour.  I spoke with my assigned representative, Tracy, the following day and confirmed the details for my pick up and delivery.  As this was my first experience using a moving company I had many questions and concerns that were all answered in a manner that made me much more comfortable with the experience. It was literally that easy!  
Two days later the movers showed up right on time, I had also been given a phone call about an hour before to let me know that they were on their way. On arrival, the movers were friendly and beyond efficient in and out in approx 45 minutes. All of my furniture was carefully wrapped and attended to which was much appreciated.  
After that point, my entire life was on a truck bound for nb. Three days later I received a phone call from the driver letting me know that they were on route to deliver my items. Once again they were right on time and extremely efficient and very friendly.
I am still amazed on how quick, easy and efficient that this process was. I would, hands down, recommend Kingsway and would 100% utilize their services again should I be needing them.
Thank you again, Kingsway, for a seamless move!

Service cost: $2200

I booked this company after reading online reviews and getting a price quote. Our move was from Ontario to Edmonton. 
The men that came to pick up arrived within the estimated time window and moved efficiently. So far so good. After packing all of my items onto their truck they asked me down to the truck to sign papers. At this point the movers told me that if they wanted, they could charge me an extra charge for distance from door to truck, but they would be willing to look the other way if I gave a good tip. This was confusing to me as they chose to park further from the door than I recommended. As a young women who is inexperienced with moving, I was flustered and unsure how to handle the situation. I tipped them and off they went with my stuff. 
Then if it weren't for me, I'm quite sure I never would have heard from the company again. Time went by and my boyfriend was in our new city waiting for our things to arrive. The company made no efforts to contact me with necessary information or updates on the status of our things. I emailed the company after a few days to ask what the official weight on the scale was (to know what our final price would be for the move). The weight estimate given was extremely larger than our quote. I called the company to try and speak to my representative and could not reach her. Another person listened to my issue and agreed that the weight seemed high. They offered a rescale of the items when they reached Edmonton. 
Then again, silence. Weeks after our things were picked up I called the company again asking for an update on our items. I was told they it looked like they would be arriving that weekend (2 weeks after pick up) and we would be called before delivery. 
The weekend went by and no stuff, no call. I emailed my representative from the company and she said it would arrive the next Monday, and that I would be the first delivery. No explanation was given as to where our stuff was, or had been over the past couple of weeks. Monday was not a good time for me so I asked for the first appointment that Wednesday (almost ONE MONTH after the original pick up). In this time, I had to go buy new clothes for job interviews and new household items to use for daily life as all of our things were on a mysterious truck somewhere. 
In this series of e-mails I asked what the new scale weight was of my items. There was a 500lb difference!! The new total still seemed way too heavy but I was so done with dealing with this company and I just wanted my things. 
The morning my things were to arrive I got a call that the movers would be there between 11-1. This didn’t seem like the first appointment as promised, but it would do. 1 o'clock rolls around and no movers. The elevator booking that I had made was over. I called the movers and the dispatch said they were running behind and would be there at 4. I called my representative about the situation as I was livid and had reached my wits end. She sympathized with me and apologized and said she would speak to her manager to give me a discount for my troubles and call me the next day. My stuff finally came at 6 o'clock. The men (a large team of them) moved efficiently and were kind. 
All of my things arrived. There were damages to a lamp, mattress memory foam pad, and a broken side table. The boxes were in pretty rough shape and it was obvious no care was given to the boxes labelled as fragile or 'this side up'. I did not attempt to claim these damages with the company as I did not think it was worthwhile and was just please to finally have my things. 
The next day came, when my representative was supposed to call me, and I heard nothing. One more day went by and I heard nothing. I finally e-mailed to hear what the company had to say and they offered me a mere $75 discount. A measly 3% off of my bill. 
In the end, I got my things and that's what I needed from the company. But that being said, I would NEVER book with this company again. The communication was terrible, they misweighed by items by 500lbs and attempted to charge me for it, the delivery was very late, and I was majorly inconvenienced by the time it took to get my things. 
 
Pros: 

-All items arrived
-The movers doing the frontline work were nice and efficient
 
Cons:
-Items were misweighed
-Items seemed to disappear for 3 weeks and I was never told where they were or why delivery took so long
-Inconvenienced by the length of time it took to deliver
-Terrible communication by the company--I had to constantly take the initiative to find out information
-Delivery was late 
-Items did not appear to be treated with respect.

Service cost: $2500

We moved from Mississauga to Antigonish, Nova Scotia, and the service we received was excellent. Our shipment arrived 3 days early and both pickup and delivery crews were very efficient, fast and professional. I have worked in the Transportation industry and am both leery and cautious when hiring moving companies but I have to say I have had a great experience dealing with Kingsway in all aspects of the services provided. Customer service was always quick to respond to inquiries and were polite and professional.
One thing I recommend for anyone contemplating a long distance move is to insist on a weight certificate showing the empty vehicle weight and to be present when the shipment is weighed after pickup. This prevents any surprises on delivery and will give you an accurate estimate on the expected cost. This applies to any mover that charges based on weight.
 .

Service cost: $3248

After deciding to move back from Toronto to Montreal, I was concerned about finding the right moving company to move my 1 bedroom condo items. I reviewed and received about 10 quotes from several moving companies. Many were overpriced and some were so low that it didn't feel right. After receiving my quote from Liz in customer service and asking her numerous questions, I was satisfied that their quote was the best option. On the day before my move, I received a call from dispatch confirming my movers would arrive in the morning (as I had confirmed my condo elevator was reservced in the morning). On the morning of my move, dispatched call to confirm the movers would arrive within the hour. The 3 movers (Sammy, Ismail & Brian) arrived and were professional, efficient and itemized all my belongings on a list and put stickers on all my boxes/items. I received a copy for my records. They worked so well together. As I was moving to a different province, my moving truck would deliver my items the following morning. As the next morning was raining heavy, the driver (Harp) called to say he would be about 30 minutes late due to the rain (which he was). Both Harp and Ahmed worked fast and diligent in the heavy rain to deliver my belongings. In both the pick-up and delivery, no items were lost or damaged. I would definitely use Kingsway Van Lines again on my next move. Note: The only reason my final price was more than my quote is because I added more items (flower planters) to my truck and it was worth the extra dollars so I didn't have to pack my car.

Service cost: $950

Our moving shipment came when promised in mid June - except for a $600 bike. The driver said he saw it at the warehouse and forgot to put it on the truck for delivery and he promised to deliver it the next night. 
The next night we waited with no bike delivery, call or anything. We then started the painful process of trying to locate our bike or get a claim for it. 
At first they were very pleasant on the phone about the situation, but after no results, I started calling almost every day for an update. It went from "just a minute I will transfer you" .. to "on another call" .. "not in the office" etc etc.
In this journey they did say there were 2 bikes found that they didn't know who they belonged to and asked me to send a picture of mine.. I did, but those bikes were not mine - and where were the stickers that would identify those bikes to their rightful home? .. hmmm maybe I am not the only one having the same problem with this company.
I was told on July 25th that they needed 2 additional weeks in order to do a thorough search of all their warehouses. I tried to push it up as it is summer and we were losing bike riding days. I was told they need 2 weeks or could not do an adequate search. 
Long story short I finally was told in mid August that I could get a claim for it and was given the contact info for claims. I left several messages with no return call. However today I emailed and got a response that way. 
They said they already sent out a claim report. I never received this so I requested another copy. In the copy I received it was dated August 3rd and it was offering $75 for our $600 bike. If I read it correctly, this was a steal of a deal because they stated there was a $375 deductible.. and it was only a 40lb bike therefore only worth $24 and so they still had $351 of the deductible left to work with before they actually had to offer me anything. I keep reading the letter and keep thinking I must be reading something wrong.
Please note: They needed two weeks in order to do an adequate search starting July 25th.. the offer date on the letter was August 3rd. Did they do a search, and if so was it adequate? Why were there 2 other bikes in their warehouse with unknown owners? 
 
All I can advise to anyone reading this is that this reviewer had an absolutely horrible experience that is still going on 4 months after delivery.. or should I say non delivery.

Service cost: $1100

The professionals of this company misbehave with customers. If you have a thick skin, you can go for its service.   Furthermore, there are a lot of hidden costs that they don't inform to customers. Whenever you ask them regarding those hidden costs, they start misbehaving with you.   I took 1 minute to check the receipt as I have to submit this to my office, the delivery driver threatens me saying he would like to go back without delivering the items.   Those are my experience with this Kingsway Van Lines, and the decision is up to you if you want to go for its service.

Service cost: $1143

I can't describe enough how disappointed I was with this company! First thing the day before the move was supposed to happen I got no phone call to when the truck was supposed to arrive. I had to call them several times. And of course, late in the day, I get a phone call saying that there truck broke down and can't come until the next day when I had plans to leave the day of the move. The had absolutely no backup plan and wouldn't even give me a discount or anything. My quote for the move was 1025$! And a cold days after they picked my stuff up they emailed me saying that my stuffed weighed 5300 pounds and that I owed them 3500$! I weighed my stuff prior and had a little over 2000 pounds. Just ridiculous and complete fraud! Do not use Kingsway Van Lines! I called them about all this and said they can go to the next weigh station but there going to charge me an extra 200$ for a resale fee! Crazy! After 6 days they finally arrive unprofessionally swearing. The driver asked were all the stuff was going which was up a couple stairs in a garage for storage. He said well I'm going to have to charge you extra for that. Another 200$. I said no I'm not paying that and he insulted me about it. And they just dropped everything right out front. Worts experience ever! I hope everyone reads this and use a different company! Total fraud! And on top of all that many things were damaged behind repair! Didn't take care of anything whatso ever!

Service cost: $3400

I was moving from Kitchener Ontario to Burnaby BC. After extensive emailing, researching each company status with the Better Business Bureau, and reading online reviews, I decided to book with Canadian moving systems. I forwarded the information to my father-in-law since he was going to be the contact person as I was already in BC and he was paying for the move. Eva McDonald was our contact person with Canadian Moving systems, she sent my father a secondary quote with all of the terms and conditions, there was one small change which we did not notice where it listed the carrier as Kingsway movers. It is the contention of the general manager Kingsway that the liabilities, thier insurance works, and additional insurance options were discussed with my father-in-law, at no point was this ever discussed nor were any additional insurance options offered. There is one sentence on the contract where it says some sort of replacement insurance is available, but my in-laws did not see it, nor was it ever discussed. A few days before the move my in-laws were contacted to let them know a phone call would be made to give them an exact time for the pick up. My in-laws contacted Canadian moving systems after that to be told that from now on Kingsway would be there contact. Kingsway met my father-in-law at the storage unit very quickly moved all the stuff give them some papers to sign and left. My father-in-law maintains that at no point was he given adequate time to read any of this information. Although the terms and conditions of liability were listed in the contract Maya Bloom insists that we had insurance discussed with us, this was never the case, we were not aware nor was any additional insurance offered. When it came time to receive my goods a van with the name Vega line on the side arrived. I was immediately concerned because they the line was one of the companies I had researched with 90 complaints in three years I never would've allowed them to move my goods. The gentleman came upstairs and asked where they would be putting stuff, I showed them an area in the kitchen. When one of the gentleman was moving the very large tower boxes, one of the boxes almost dropped and I caught it. I heard the sound of broken contents so I need at the opened the box which was clearly marked fragile. The entire contents of the box, my dishes, was shattered to pieces. I then started to open the other fragile boxes and noted the more damage. I ask the movers to note the damage on the inventory for the contract they refused stating that I was not their customer, they did not work for Kingsway therefore they were not liable and refused to sign anything. They tried to leave with my contract and would not give it to me, I had to remove it from the clipboard and ask them to leave my house. After going through each and every box carefully and slowly for a few days after, I noted over $1300 in damage. This is including three boxes that are still missing and Maya Bloom insists were delivered. She maintains the tags must've fallen off, to which my response was if there was no tags on the boxes how do you know where they went? Kingsway maintains that my total weight was 1500 pounds, there is absolutely no way that is possible. It was 38 household boxes with basic household goods including boxes filled with filing boxes and a few papers, one box just had martini glasses, and other boxes had things like towels sheets and lamps. They sent me a scale ticket , but I have since learned through other people have contacted me regarding their disputes at Kingsway that a number of people have had issues with the weight of goods that Kingsway has provided. You need to ask to be present during the weigh. I did not know this was an option, and I will be disputing my weight as well. I called Kingsway rather upset at the treatment of the movers, there are unprofessional behavior, and the damaged goods. I was told to file a claim. Maya Bloom insisted that the movers did not work for Vega line and were in fact her employees. In an email she swore to me that they were her employees, and that they had bought the truck from Vega Line since it was going out of business. She also told me that she would take full responsibility for the move. I contacted Vega line myself on two separate occasions and they confirmed for me that yes they were indeed subcontracted to do my move. They also confirmed for me that no they were not going out of business and we're not selling off trucks as part of going out of business. The manager I spoke to was very fearful of being named and did not wish to put anything in writing but assured me that he would tell the truth if need be. Maya Bloom insists that because we signed a contract where their liability is put in writing that she is only liable for $.60 a pound, that I am responsible for the deductible, and that since we refused additional insurance after a discussion which never took place that I will get very little. I dispute that we were ever offered additional insurance in spite of the fact that there is some print on the contract. It seems to me that the terms and conditions of the contract should be as Maya Bloom insisted has already happened, discussed. It was never explained that replacement insurance was available, or we would have used it. Regardless of the insurance, terms and conditions, and liability I'm still holding Kingsway responsible for all the damage. According to the highway traffic act, Kingsway movers would be responsible if they were negligent. At this point I maintain they are responsible due to negligence because they subcontracted my delivery to an extremely disreputable company with a D rating on the Better Business Bureau and 90 complaints in three years. As a consumer I believe I have a reasonable expectation that my goods will be delivered by the company that I contract, and if they decide to subcontract that move, they should do so with a company which of similar reputation and standing, to subcontract to such a disreputable company is negligent. I have filed a similar complaint against Canadian Moving Systems as advised by several counselors with the Better Business Bureau.I am more than happy to share any information I have, and offer any advice I may have, and more than happy to share my information about filing a complaint with the Better Business Bureau. A number of other frustrated and unhappy Kingsway customers have contacted me and we are also in communication in regards to our common interests. If you would like any additional information please contact me. Things I have learned from this move. Ask a lot of questions, this moving company is not going to be 100% forthright and upfront with you about the hidden fees, liabilities etc. ask if they are going to subcontract your move and to whom. Demand to be present when they weigh your goods. And if you have the option of using any other moving company, do it. Saving a little bit of money is not worth the amount of headaches, damage, poor treatment, and aggravation that you will have to go through if you book through Kingsway.  Sent from my iPad.

Service cost: $1600

My partner and I moved in August. The company we booked with turned out to be an agent (this was not disclosed during booking) and we ended up moving with Kingsway Van Lines. I have contacted the initial company, Canadian Moving Systems, repeatedly over 2 weeks through phone and email but have had no response. After several attempts, I heard back from Kingsway and voiced my concerns. Our shipment weighed in at double the correct weight and was not reweighed.  When I contacted Kingsway about the obvious mistake/inaccuracy of the weigh in I was blamed. The agent implied that I was lying and cited items that would easily make up that weight.. items that were not in my shipment! I have yet to be given a copy of the scale receipt and my concerns were not taken seriously. My final total was near double my estimate. I do not know where my shipment was weighed but I was not able to have it reweighed and the driver had no scale ticket to show me. The GM assured me she would send me a copy once the driver arrived back in Ontario, however the driver clearly told me that he had no record of the weigh in. Along with these obvious issues several pieces of my furniture were badly damaged. Some of the damage would be impossible without excessive or unnecessary force used, and should not have been possible given that the pieces were 'securely wrapped' by the company. I bought a mattress protecter from them directly for superior protection, yet somehow it was ripped through and my mattress stained. During unloading I witnessed one mover roughly knock two boxes marked 'fragile'  off the top of a tall pile (falling a good 5.5 ft) and leave them on the ground while the movers walked around them for several trips. I am extremely disappointed in both the service provided by Kingsway as well as the customer service, as no effort has been made to resolve my issues and instead I have been met with hostility and condescension. Please take the poor reviews very seriously and stay away from this company. I wish I had known that I would be moving with this company, as I would never have booked. If you care about your belongings, time, and your wallet please heed the warning and look elsewhere.    .

Service cost: $1500

As most people do, we researched prices versus reviews on the internet before choosing a moving company. We narrowed the list down to Kingsway. The original quote was for moving a 2 bedroom apartment and was around $1500. The main question I asked was "Do you subcontract?". The answer was a definite NO. The pickup was delayed from Saturday morning to Sunday evening at 11:30. They left the apartment at 3:00 AM Monday morning. The excuse from the moving company was mechanical failures. The movers complained constantly that our boxes were too heavy and that they had been working since 3 AM Sunday morning. They also told us that they were not Kingsway and the problem with the delay was due to over booking. Our belongings were pushed and shoved into the back of the truck leaving barely enough room to close the doors. We got a call on Thursday stating that our belongings would be delivered Friday late or Saturday early. I got a call Friday stating that there was a delay due to mechanical failure and that my belongings would arrive late Saturday evening. The truck arrived Saturday around 3 PM. I was alone that day and was asked by the movers to unwrap the blackets so that they could unload faster. I was unable to check off the items, so I'm still not sure if anything is missing. Boxes were crushed, wet and dirty. The delivery company was not Kingsway and according to them, the delays were due to overbooking. My new upright freezer was scratched dented and creased on five of six sides but since they pay out 20 cents per pound, it's not worth filling out the paper work. You have ten days from delivery to file a claim even though today on the 12th day, I still have unpacked boxes. The final price was $3,245.53 which includes a 3% surcharge for using a credit card.

Service cost: $3245