Kingsway Van Lines Inc

If you value your belongings and appreciate ethical behaviour, please do not use this company. I chose Kingsway because they were about the only ones I could find that were available for a quick move. Now I know why. I experienced the same issues as everyone else here: damaged furniture; dropped boxes with smashed contents, including some items that I will never be able to replace – they had the nerve to blame my packing (funny how there was nothing broken in the boxes that didn’t get dropped); late arrival, well past 8:00 PM in a building with seniors with no thought for the residents; submitted a claim for damages and was told to wait 8 to 10 weeks for a response, but they couldn’t be bothered to contact me so after 13 weeks, I had to send another email, only to find out they had no intention of reimbursing me for anything. They mentioned something about not buying the right insurance coverage but I couldn’t find anything about being offered insurance to cover carelessness. I will be moving again within a couple of years, so not only have they received this negative review from a past customer… they have also lost a future customer.

Move size: 2 Bedroom Home Service cost: $2000

Kingsway van lines are a bunch of Criminals, misrepresented everything and take you hostage they will take a quick deposit on CC after that all cash no recourse, no insurance. Several items where stolen lost including an heirloom vintage Guitar and amp i lost $5000-$7000 including damages. Delivered 4 weeks late incurred extra cost because for that. They blackmail signatures out of you, however they don't reconcile the load, NO PROOF OF WEIGHT NO SCALE TICKET NOTHING.

THIS IS THE WORST EVER DO NOT DEAL WITH THEM EVER.

I WILL MAKE IT MY MISSION IN TO PUT THESE PEOPLES OUT OF BUISNESS FOREVER.

BAD BAD BAD BAD BAD BAD

THEY NEVER tried to make it Right.

Move size: 3 Bedroom Home Service cost: $6500

This is absolutly the worst moving company in Canada.  We were promised professional movers and staff.  Yet when the day finally came for delivery, a person from "Labour Ready," shows up an hour early to help them.
 
We have moved four times for work.  The previous three times we used U-haul and didn't even suffer a broken coffee cup.  This time I wanted to treat my wife and we hired Kingsway.  We have over 80 pictures of damages, and an estimated $3,500 in repairs.  Thank you Kingsway!
We paid $1,800 for Kingsway to pack our belongings to ensure the best possible outcome.  When it came time to unpack some of th items  we saw had been simply thrown in a box without any wrapping.  Wooden table legs were taped together and thrown in with light shades.  They used packing tape to secure a number of screws and taped it to our entertainment table.  When they removed the tape upon delivery the finish came off with the tape; not even an apology.  They used an antique plate as a buffer for the toaster oven.  Some of our items were in old boxes from the previous move - they didn't open the boxes or ensure they were properly packed; they simply threw them on the truck.
I'm not at liberty to talk about the actual move do to a seperate settlement.  I will tell you that we received our items six weeks after pick up, and had to sleep on air matresses for five weeks.
 
During the unloading we watched in horror as the casual labour was given our 160lbs dining room table and told to take it up the stairs by himself.  Before I could get to him, he had banged the table on every step and was dragging the exposed wod on the floor.  At the same time, the driver and his permaent helper were sharing the wieght of our 40lbs Weber charcoal grill.
The entire process was a case of us paying a company to abuse us and disregard our belongings.
We've had mirrors shattered, boots kicked through boxes, the tweeter ripped out og a pair of high-end speakers, and the frame on our chesterfield broken.  The whole time the general manager is saying it isn't her problem.
My favourite part though, was when we told her that we were missing two boxes of electronics totallying $1,700.00 and a box of juice for our wine kit.  She basically calle dme a liar and said that these items were never documented on their inventory so they can not be missing.
At the end of the day, we paid Kingsway $6,800.00 for three months of axiety, stress and arguments. Our damages ae in excess of $3,500.00 and missing items in excess of $1,700.00.  Kingsway graciously offered us $108.36 which includeds a customer satisfaction bonus of $75.00.
 
PLEASE do not use this company!!  You WILL regret it.
 .

Service cost: $6000

My husband and I moved from BC to Alberta and after looking at reviews and requesting a lot of quotes we decided to go with Kingsway Van Lines. This was the worst and most costly mistake we've ever made. 1 - They did not send anyone to check out our apartment to see exactly how much we were moving, only an online form for us to "guesstimate" how much it would be, and ended up with a truck too small. We had to hire a 2nd truck to get the remainder. 2 - The movers were not Kingsway Van Lines, but a 3rd party company that was contracted out, for both pick up and delivery 3 - All the movers did was complain about how much stuff we had, on both pick up and delivery 4 - They mishandled a lot of our items, not caring about the bright orange fragile stickers all over the boxes. I watched one of them joke about how light a box of glasses was and THROW it onto a hand cart. The mishandling was on both sides of the move. On delivery a large number of boxes were crushed, had signs of being very clearly dropped or were delivered upside down. 5 - Every piece of furniture that was moved was broken. All of our bookshelves were chipped, scratched, split or completely destroyed. 6 - On delivery the movers refused to move any boxes past our garage. They said they weren't paid enough to move them into the house. This is straight from the Kingsway FAQ : "Will the movers place my furniture where I want it in my new home? When your goods are delivered, they will be placed in the appropriate rooms of the home so that they are readily available for the owner's use. " 7 - It cost almost double what the original quote given to us was. 8 - Their insurance policy is by weight only. It doesn't matter if the item cost you $1000 dollars, they're only giving you 60 cents per pound. 9 - We complained, filled out our insurance claim papers and the reply we got was "it'll take 4 to 6 weeks to process"   From beginning to end these movers have done nothing but cost us money and a lot of emotional stress. My only hope is that we can recoup at least part of the $6000 we had to pay for the worst service I've every experienced.

Service cost: $6000

We would not ever recommend this company. Extremely poor communications and miss leading shipping time line. Several boxes were soaking wet when we received them, no explanation. Lost one box (A33) clearly marked. Refused to compensate us in any way, not even an apology. Received an extra box and they have not been able to track down owner even though we sent them her name and photo of box. RENEE if you see this add contact Kingsway and have them get a hold of us. They know who we are they moved us from Calgary to Nanaimo picked up our stuff Nov. 20th and delivered it Dec. 17th Minus 2 star rating.

Move size: 2 Bedroom Home Service cost: $5000

I have choose Kingsway Van Lines based on their online reviews and even tho they were not the cheapest. I was convinced they would take good care of my furniture. OMG I was wrong and I am so disappointed with them!! The guys that came to do the packing have done a horrible job.. So many things were broken and not only furniture but walls and flooring as well. The list is very long and I have thousands of dollars and damages and what they have offer is 100$. That's a joke! They have put a BBQ over furniture that how they don't care about their job. I'm trying to keep my text short but if you are thinking to booked them, please contact me before and I'll explain how horrible it was!!

Service cost: $5200

While delivery to out of province was very fast, the overall experience with this company did not meet expectations.
They could not give me a delivery date until a couple of days before. This was okay since we were not working yet and could ensure we would be home.
At pick up the driver started telling us about all these costs that we were not aware of. I specifically asked the company about any extra charges before the start of it and she clarified. None of these charges were mentioned.
We had our whole house packed yet to make their job easier they used a really large wardrobe box to pack smaller boxes and items in, then charged us for the box. His happened quite a bit such as forcing us to wrap our couches, mattresses, box spring, mirrors and more. The cost to wrap some of these items were more then the items were worth.
This would have been okay if the items we paid to wrap made it in one piece. Mirrors that we had to pay to wrap were broken, our mattress was laid in water and soaked through and took weeks to dry. We had several other items broken. Some could be attributed to typical moving damage. Most to the carelessness of the staff. We have done large moves before with other companies. I believe our expectations are reasonable. This company was impossible to deal with and left us with many broken items and a bill that was triple my estimate.
Once we are throughout with our claims I will be happy to be done with Kingsway. I highly suggest going with another, more reliable and trustworthy company.

Service cost: $4000

My husband and I have moved 23 times.  This was the first time we  used a moving company.  We had so many broken items, damaged, dirty boxes it was unbelievable. They must have tossed them into the truck and into storage.   And the cost was astronomical!  When I complained about the cost, we were told that the original quote (2000lbs) was a normal estimate and that actual weight is usually higher.  We had no large appliances, only a two bedroom (small) house.  How do I get proof that our weight was actually 6000lbs?  We will NEVER use or recommend this company to anyone.

Service cost: $4952

I booked this company after reading online reviews and getting a price quote. Our move was from Ontario to Edmonton. 
The men that came to pick up arrived within the estimated time window and moved efficiently. So far so good. After packing all of my items onto their truck they asked me down to the truck to sign papers. At this point the movers told me that if they wanted, they could charge me an extra charge for distance from door to truck, but they would be willing to look the other way if I gave a good tip. This was confusing to me as they chose to park further from the door than I recommended. As a young women who is inexperienced with moving, I was flustered and unsure how to handle the situation. I tipped them and off they went with my stuff. 
Then if it weren't for me, I'm quite sure I never would have heard from the company again. Time went by and my boyfriend was in our new city waiting for our things to arrive. The company made no efforts to contact me with necessary information or updates on the status of our things. I emailed the company after a few days to ask what the official weight on the scale was (to know what our final price would be for the move). The weight estimate given was extremely larger than our quote. I called the company to try and speak to my representative and could not reach her. Another person listened to my issue and agreed that the weight seemed high. They offered a rescale of the items when they reached Edmonton. 
Then again, silence. Weeks after our things were picked up I called the company again asking for an update on our items. I was told they it looked like they would be arriving that weekend (2 weeks after pick up) and we would be called before delivery. 
The weekend went by and no stuff, no call. I emailed my representative from the company and she said it would arrive the next Monday, and that I would be the first delivery. No explanation was given as to where our stuff was, or had been over the past couple of weeks. Monday was not a good time for me so I asked for the first appointment that Wednesday (almost ONE MONTH after the original pick up). In this time, I had to go buy new clothes for job interviews and new household items to use for daily life as all of our things were on a mysterious truck somewhere. 
In this series of e-mails I asked what the new scale weight was of my items. There was a 500lb difference!! The new total still seemed way too heavy but I was so done with dealing with this company and I just wanted my things. 
The morning my things were to arrive I got a call that the movers would be there between 11-1. This didn’t seem like the first appointment as promised, but it would do. 1 o'clock rolls around and no movers. The elevator booking that I had made was over. I called the movers and the dispatch said they were running behind and would be there at 4. I called my representative about the situation as I was livid and had reached my wits end. She sympathized with me and apologized and said she would speak to her manager to give me a discount for my troubles and call me the next day. My stuff finally came at 6 o'clock. The men (a large team of them) moved efficiently and were kind. 
All of my things arrived. There were damages to a lamp, mattress memory foam pad, and a broken side table. The boxes were in pretty rough shape and it was obvious no care was given to the boxes labelled as fragile or 'this side up'. I did not attempt to claim these damages with the company as I did not think it was worthwhile and was just please to finally have my things. 
The next day came, when my representative was supposed to call me, and I heard nothing. One more day went by and I heard nothing. I finally e-mailed to hear what the company had to say and they offered me a mere $75 discount. A measly 3% off of my bill. 
In the end, I got my things and that's what I needed from the company. But that being said, I would NEVER book with this company again. The communication was terrible, they misweighed by items by 500lbs and attempted to charge me for it, the delivery was very late, and I was majorly inconvenienced by the time it took to get my things. 
 
Pros: 

-All items arrived
-The movers doing the frontline work were nice and efficient
 
Cons:
-Items were misweighed
-Items seemed to disappear for 3 weeks and I was never told where they were or why delivery took so long
-Inconvenienced by the length of time it took to deliver
-Terrible communication by the company--I had to constantly take the initiative to find out information
-Delivery was late 
-Items did not appear to be treated with respect.

Service cost: $2500