Kingsway Van Lines Inc

If you value your belongings and appreciate ethical behaviour, please do not use this company. I chose Kingsway because they were about the only ones I could find that were available for a quick move. Now I know why. I experienced the same issues as everyone else here: damaged furniture; dropped boxes with smashed contents, including some items that I will never be able to replace – they had the nerve to blame my packing (funny how there was nothing broken in the boxes that didn’t get dropped); late arrival, well past 8:00 PM in a building with seniors with no thought for the residents; submitted a claim for damages and was told to wait 8 to 10 weeks for a response, but they couldn’t be bothered to contact me so after 13 weeks, I had to send another email, only to find out they had no intention of reimbursing me for anything. They mentioned something about not buying the right insurance coverage but I couldn’t find anything about being offered insurance to cover carelessness. I will be moving again within a couple of years, so not only have they received this negative review from a past customer… they have also lost a future customer.

Move size: 2 Bedroom Home Service cost: $2000

I must start by saying that the last thing I had to worry about was actually payment!! Great professional service provided by David and the office and all was as per the timings promised. The guys who came to pack were helpful and prepared, I also moved my vehicle thru them and the vehicle arrived in perfect conditioned as loaded. I was very satisfied with the weekend delivery and the fact that I gave them the address 4 hours before delivery and all went off very well.

Service cost: $3311

Kingsway van lines are a bunch of Criminals, misrepresented everything and take you hostage they will take a quick deposit on CC after that all cash no recourse, no insurance. Several items where stolen lost including an heirloom vintage Guitar and amp i lost $5000-$7000 including damages. Delivered 4 weeks late incurred extra cost because for that. They blackmail signatures out of you, however they don't reconcile the load, NO PROOF OF WEIGHT NO SCALE TICKET NOTHING.

THIS IS THE WORST EVER DO NOT DEAL WITH THEM EVER.

I WILL MAKE IT MY MISSION IN TO PUT THESE PEOPLES OUT OF BUISNESS FOREVER.

BAD BAD BAD BAD BAD BAD

THEY NEVER tried to make it Right.

Move size: 3 Bedroom Home Service cost: $6500

This is absolutly the worst moving company in Canada.  We were promised professional movers and staff.  Yet when the day finally came for delivery, a person from "Labour Ready," shows up an hour early to help them.
 
We have moved four times for work.  The previous three times we used U-haul and didn't even suffer a broken coffee cup.  This time I wanted to treat my wife and we hired Kingsway.  We have over 80 pictures of damages, and an estimated $3,500 in repairs.  Thank you Kingsway!
We paid $1,800 for Kingsway to pack our belongings to ensure the best possible outcome.  When it came time to unpack some of th items  we saw had been simply thrown in a box without any wrapping.  Wooden table legs were taped together and thrown in with light shades.  They used packing tape to secure a number of screws and taped it to our entertainment table.  When they removed the tape upon delivery the finish came off with the tape; not even an apology.  They used an antique plate as a buffer for the toaster oven.  Some of our items were in old boxes from the previous move - they didn't open the boxes or ensure they were properly packed; they simply threw them on the truck.
I'm not at liberty to talk about the actual move do to a seperate settlement.  I will tell you that we received our items six weeks after pick up, and had to sleep on air matresses for five weeks.
 
During the unloading we watched in horror as the casual labour was given our 160lbs dining room table and told to take it up the stairs by himself.  Before I could get to him, he had banged the table on every step and was dragging the exposed wod on the floor.  At the same time, the driver and his permaent helper were sharing the wieght of our 40lbs Weber charcoal grill.
The entire process was a case of us paying a company to abuse us and disregard our belongings.
We've had mirrors shattered, boots kicked through boxes, the tweeter ripped out og a pair of high-end speakers, and the frame on our chesterfield broken.  The whole time the general manager is saying it isn't her problem.
My favourite part though, was when we told her that we were missing two boxes of electronics totallying $1,700.00 and a box of juice for our wine kit.  She basically calle dme a liar and said that these items were never documented on their inventory so they can not be missing.
At the end of the day, we paid Kingsway $6,800.00 for three months of axiety, stress and arguments. Our damages ae in excess of $3,500.00 and missing items in excess of $1,700.00.  Kingsway graciously offered us $108.36 which includeds a customer satisfaction bonus of $75.00.
 
PLEASE do not use this company!!  You WILL regret it.
 .

Service cost: $6000

I have choose Kingsway Van Lines based on their online reviews and even tho they were not the cheapest. I was convinced they would take good care of my furniture. OMG I was wrong and I am so disappointed with them!! The guys that came to do the packing have done a horrible job.. So many things were broken and not only furniture but walls and flooring as well. The list is very long and I have thousands of dollars and damages and what they have offer is 100$. That's a joke! They have put a BBQ over furniture that how they don't care about their job. I'm trying to keep my text short but if you are thinking to booked them, please contact me before and I'll explain how horrible it was!!

Service cost: $5200

We would not ever recommend this company. Extremely poor communications and miss leading shipping time line. Several boxes were soaking wet when we received them, no explanation. Lost one box (A33) clearly marked. Refused to compensate us in any way, not even an apology. Received an extra box and they have not been able to track down owner even though we sent them her name and photo of box. RENEE if you see this add contact Kingsway and have them get a hold of us. They know who we are they moved us from Calgary to Nanaimo picked up our stuff Nov. 20th and delivered it Dec. 17th Minus 2 star rating.

Move size: 2 Bedroom Home Service cost: $5000

My husband and I moved from BC to Alberta and after looking at reviews and requesting a lot of quotes we decided to go with Kingsway Van Lines. This was the worst and most costly mistake we've ever made. 1 - They did not send anyone to check out our apartment to see exactly how much we were moving, only an online form for us to "guesstimate" how much it would be, and ended up with a truck too small. We had to hire a 2nd truck to get the remainder. 2 - The movers were not Kingsway Van Lines, but a 3rd party company that was contracted out, for both pick up and delivery 3 - All the movers did was complain about how much stuff we had, on both pick up and delivery 4 - They mishandled a lot of our items, not caring about the bright orange fragile stickers all over the boxes. I watched one of them joke about how light a box of glasses was and THROW it onto a hand cart. The mishandling was on both sides of the move. On delivery a large number of boxes were crushed, had signs of being very clearly dropped or were delivered upside down. 5 - Every piece of furniture that was moved was broken. All of our bookshelves were chipped, scratched, split or completely destroyed. 6 - On delivery the movers refused to move any boxes past our garage. They said they weren't paid enough to move them into the house. This is straight from the Kingsway FAQ : "Will the movers place my furniture where I want it in my new home? When your goods are delivered, they will be placed in the appropriate rooms of the home so that they are readily available for the owner's use. " 7 - It cost almost double what the original quote given to us was. 8 - Their insurance policy is by weight only. It doesn't matter if the item cost you $1000 dollars, they're only giving you 60 cents per pound. 9 - We complained, filled out our insurance claim papers and the reply we got was "it'll take 4 to 6 weeks to process"   From beginning to end these movers have done nothing but cost us money and a lot of emotional stress. My only hope is that we can recoup at least part of the $6000 we had to pay for the worst service I've every experienced.

Service cost: $6000

While delivery to out of province was very fast, the overall experience with this company did not meet expectations.
They could not give me a delivery date until a couple of days before. This was okay since we were not working yet and could ensure we would be home.
At pick up the driver started telling us about all these costs that we were not aware of. I specifically asked the company about any extra charges before the start of it and she clarified. None of these charges were mentioned.
We had our whole house packed yet to make their job easier they used a really large wardrobe box to pack smaller boxes and items in, then charged us for the box. His happened quite a bit such as forcing us to wrap our couches, mattresses, box spring, mirrors and more. The cost to wrap some of these items were more then the items were worth.
This would have been okay if the items we paid to wrap made it in one piece. Mirrors that we had to pay to wrap were broken, our mattress was laid in water and soaked through and took weeks to dry. We had several other items broken. Some could be attributed to typical moving damage. Most to the carelessness of the staff. We have done large moves before with other companies. I believe our expectations are reasonable. This company was impossible to deal with and left us with many broken items and a bill that was triple my estimate.
Once we are throughout with our claims I will be happy to be done with Kingsway. I highly suggest going with another, more reliable and trustworthy company.

Service cost: $4000

Recently relocated my family across the country to Quebec.  Had a rather good experience.  Movers asked me to post my review of them, and I put 5/5.  I am not a very picky person and in my opinion it was a good move.  Really had a pleasant experience with the delivery crew who helped me assemble everything and took away the debree.
A few years ago we moved through our work and the stuff was delayed by a few weeks, which was not pleasant.  Had to stay in a hotel.  But Kingsway was honest and delivered everything on time.  I was happy with their service overall, and was pleased with the final quote.  By the way the move was from Drayton Valley, AB to Laval.

Service cost: $3100

Avoid!   Kingsway Van Lines was selected after requests for moving quotes from 11 moving companies. Initial quotes were widely varied so I refined the terms to include quotes to move 6000 lbs., all fuel surcharges, all scale, long carry, special item, ferry, 5 wks storage charges and all other incidental charges that may apply. I didn't want any surprises. From this process I developed a short list and interviewed by phone, the top 5 qualified movers. Price was not a main criteria as the cost was going to be covered by an employer. Kingsway was selected for a number of reasons, including the ratings on this and another site.   On moving day, three turks and a truck showed up with Vega movers painted on the truck - Kingsway had simply subcontracted it out to a mover who I had rejected for very sound reasons. I had arranged for the mover to pack the fragile items - kitchen items, ornaments and pictures as well as clothing in wardrobe boxes. They did not bring suppplies to do so. I ended up having to pack them myself from newspaper I took from the condo recycling room.   The truck was partially filled when it arrived and didn't have enough room, no matter how hard they pushed - and they pushed regarless of what it was. They were unable to compress all of it and left a few pieces of furniture and a closet full of clothes. The clothes we were able to take in our car, but we had not planned for this.   I'll spare the details about their behaviour on moving day, but as tenants, we are now potentially faced with a fine by the condo corp over activities of the movers on our move out. It has not yet been resolved.   Despite the detailed quote process, Maya (Kingsway) sent me an invoice that included several additional charges. They did drop the charges on my insistence, but I view this attempt as invoice fraud.   At our new address, unloading was undertaken by another unmarked moving company truck. I caught one of them, in the truck standing on top of an antique dresser, pulling items from further back and had to tell him to 'get off', he was going to break the legs off. Most items were showing signs of rough handling.   On inspection of my belonging on unpacking it was clearly evident that the movers gave no care and attention to preserving the condition of items. They were moving what might as well as have been a sack of hammers. Of approximately 120 moving boxes packed, most were split, dropped on corners, punctured or compressed. Less than 12 boxes could have been reused for anything. Multiple art pieces had been put in a picture box with no protection between pieces and then often dropped on corners or compressed by larger items into small spaces. A sofa that wouldn't fit was twisted to the point of breaking the frame. Even strong items like a bed frame were bent. Tuff Turks!   The only saving grace was that our belongings arrived. I will not use them again, nor would I recommend their service. I don't know how to hire a reliable mover, so I will hire a lawyer to hire my next one or do it myself.     Kings Vandal Lines would be a more appropriate moniker. Then your household insurance would cover the damages.

Service cost: $7923